When you or a loved one needs help, dealing with insurance benefits and travel arrangements may be the last thing you want to worry about. Our admissions coordinators answer a wide range of questions related to addiction and treatment, and they can tell you whether treatment is needed, what kind may be best, and what insurance will cover. Our goal is simple: to provide honest, straightforward, life-changing help.
Verifying Your Benefits
Our admissions team starts by gathering information to help determine if treatment is needed, and if so, what kind. Cost is usually a primary concern, so confirming your benefits for free is our first step. Insurance coverage for addiction treatment is a complex system, and changes are constantly being made to benefits programs. This is where our experience proves invaluable. We work with insurance providers to determine what is covered and help you calculate any out-of-pocket costs.
Finding the Right Fit
We work with everyone who calls to find them the help they need, even if it’s not through one of our programs. We don’t measure success in the number of slots filled; we measure it by the number of people helped. In that first call, we’re already building a detailed medical record for you. It’s all part of the process to provide the best information on programs, pricing, and length of treatment to fit your specific needs. We can also help book travel, arrange airport pick-up, and remain in regular contact until you walk through the door.
Arriving at Your Destination
Even with all that help, you may still be feeling unsure when you arrive at treatment. It’s perfectly natural to be a little nervous, but there’s nothing mysterious about the process. Everyone admitted to a treatment program starts out at admissions. It’s typical to meet with an intake specialist for an assessment to determine the complete range of issues you’re facing. While you may have sought treatment for an addiction to one substance, there may be other secondary substances that are contributing to the problem. There may also be underlying mental health issues – including trauma, anxiety, and depression – that have gone undiagnosed or unrecognized. An honest account of what you’ve been using and how frequently can also help determine if detox is needed or what types of medication may be necessary to help you through the initial stages of withdrawal.
This is all done without judgment or shaming. It’s simply information-gathering with a higher purpose. To reach out in a time of need can make someone feel extremely vulnerable, but the information you provide is completely confidential. When you turn to us for help, we believe that’s a sacred trust, and we are committed to doing all we can to assist you in finding the help you need and leading you to the path of recovery.
